Introduction

Thank you for shopping with Quiet Mind Reads. We sell physical books only. We do not sell ebooks, PDFs, printable files, or digital downloads.

This Refund and Returns Policy explains when a physical book may be returned, how to report a damaged or incorrect order, and how refunds are handled.

1. Return Eligibility

You may request a return within 30 calendar days after the delivery date shown by the carrier. To be eligible, the book must be unused, unmarked, and in the same condition in which you received it. Please keep the original packaging when possible.

We may ask for your order number or other proof of purchase before approving a return. A return may be declined if the book has been written in, highlighted, damaged after delivery, or returned without the required order information.

2. Damaged, Defective, or Incorrect Items

Please email us within 7 days of delivery if your book arrives damaged, defective, or different from the item you ordered. Include your order number, the email address used at checkout, a description of the problem, and clear photos of the book and packaging.

After we review the information, we may provide a replacement, a refund, or another appropriate resolution. When the issue was caused by our error or damage that occurred before delivery, Quiet Mind Reads will provide return instructions and will not require you to pay the return shipping cost.

3. How to Request a Return

Email quietmindreads@yeah.net before sending anything back. Use the subject line "Return request - order [order number]" and include:

• Your full name
• Order number
• Email address used at checkout
• Book title
• Reason for the return
• Photos, if the item is damaged, defective, or incorrect

Wait for our instructions before shipping a return. Do not send a package to the business address unless we have confirmed that address is the correct return destination for your order.

4. Return Shipping

For a return based on a change of mind or another reason not caused by Quiet Mind Reads, the customer is generally responsible for return shipping. Use a trackable shipping service and keep your shipping receipt until the return is resolved.

If the return is due to an incorrect, defective, or damaged item, contact us before shipping. We will provide the next steps and explain how return shipping will be handled.

5. Refunds

After we receive and inspect an approved return, we will email you with the refund decision. Approved refunds are normally initiated within 5 business days after inspection and are sent to the original payment method.

Your bank or card issuer may need additional time to post the refund. Original shipping charges are generally non-refundable unless the return is caused by our error, a damaged item, or another issue for which applicable law requires a different result.

If a returned item does not meet the eligibility requirements, we may reduce or deny the refund and will explain the reason by email.

6. Replacements and Exchanges

If you receive a damaged, defective, or incorrect book, we may offer a replacement when the requested title is available. If a replacement is unavailable, we may issue a refund instead.

We do not guarantee exchanges for different titles or editions. A new order may be required for a different book.

7. Order Cancellations

If you need to cancel an order, email us as soon as possible with your order number. We will try to cancel orders that have not entered processing or shipping, but a cancellation cannot be guaranteed after an order has been processed or shipped.

If the order has already shipped, use the return process described above after delivery.

8. Undeliverable or Incorrect Addresses

Please review your shipping address carefully before placing an order. If a package is returned because of an incorrect address, an incomplete address, or an unclaimed delivery, contact us at quietmindreads@yeah.net. Additional shipping charges may apply before a reshipment, and any refund will be handled based on the order status and applicable law.

Important: This page is a practical policy draft for a small WooCommerce physical-book shop and is not legal advice. Before publishing, confirm the final return window, payment gateway rules, shipping arrangements, tax requirements, and consumer protection laws that apply to your customers.